T TEKCO Labs

Support

DropSpot Support

Need help with DropSpot? We’re here to help.

For app support, account questions, backup and restore help, subscription questions, or privacy requests, contact TEKCO Labs at tekcosupport@tekcolabs.com.

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Email support

Send questions, bug reports, and feedback to tekcosupport@tekcolabs.com.

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Backup & restore

Get help with encrypted cloud backup, restore, recovery keys, and account access.

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Privacy requests

Review privacy controls or request help with your DropSpot data.

Contact

Email: tekcosupport@tekcolabs.com

Please include your device type, app version, and a short description of the issue. Do not include passwords or sensitive personal information in your email.

Common topics

  • Creating, editing, searching, and deleting drops.
  • Using Guide Me Back and opening saved locations in Maps.
  • Managing encrypted cloud backup and restore.
  • Using subscriptions and restoring purchases.
  • Deleting encrypted cloud backup data from within the app.

Cloud data control

Users may permanently delete all encrypted cloud backup data at any time from within DropSpot by opening Settings → Reset cloud backup. This deletes encrypted backup records and uploaded photos from cloud storage while leaving local data on the device untouched unless the user chooses otherwise.